Refund & Returns Policy
Returns, cancellations, faulty items, and refund timing.
Read policyHelp & policies
Need a little help?
We’re here to make collecting feel easy, exciting, and stress-free. Whether you’ve got a question about an order, shipping, returns, PopPop Club, or a product on the site, we’ll do our best to help as quickly as possible.
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Order support
If you're getting in touch about an order, include your order number and the email used at checkout so we can help faster.
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Shipping help
Find delivery timing, tracking guidance, and international shipping details in the Shipping Policy below.
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Returns & refunds
If something isn’t right, check the Returns Policy first so you can see the return window, exclusions, and refund timing.
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PopPop Club
For subscription billing, renewals, fulfilment, and cancellations, use the Subscription Policy and PopPop Club page as your starting point.
FAQs
Frequently asked questions
Everything we get asked most often, all in one place.
How long does shipping take?
Orders are usually processed within 1–3 business days. Typical delivery estimates are 2–5 business days for UK orders and 5–15 business days for international orders, although timings can vary.
How do I contact you about an order?
Please include your order number, the email used at checkout, and a short description of the issue so we can help as quickly as possible.
Can I return a blind box or collectible?
Eligible items may be returned within the stated returns window, but opened blind boxes, opened sealed collectibles, used items, personalised items, and already processed subscription items may not be returnable unless faulty or otherwise required by law.
Do you sell authentic collectibles?
Yes — PopPop Collective is built around authenticity, careful curation, and a shopping experience that feels trustworthy as well as fun.
How do PopPop Club subscriptions work?
PopPop Club subscriptions renew automatically unless cancelled before the next billing date. Full billing, renewal, and cancellation information is set out in the Subscription Policy below.
What should I include when I message support?
Please include your order number, the email used at checkout, and a short description of the issue so we can help as quickly as possible.
Policies
Help & store policies
Everything important in one easy place.
Shipping Policy
Processing times, tracking, international shipping, and delays.
Read policyPrivacy Policy
What we collect, how we use it, and your rights.
Read policyTerms of Service
Store terms, order acceptance, pricing, and site use.
Read policySubscription Policy
PopPop Club billing, renewals, fulfilment, and cancellation.
Read policy